If you have a sales team of over three and spend a lot of time in managing sales activities, CRM is an ideal tool. You can be in industries such as FMCG, Finance, Industrial goods, Hotel & Resorts, selling Inverters or Batteries or in any industry where sales efficiency of a large team needs to be monitored. You get a platform to know incoming enquiries and sales as they happen live, address complaints and unattended customer calls etc.